1. Team Leadership & Supervision
Supervise, mentor, and develop a team of technicians.
Assign tasks and monitor daily work activities.
Conduct performance evaluations and provide constructive feedback.
Manage scheduling, shift planning, and workload distribution.
Identify training needs and coordinate skill development programs.
2. Operations Management
Oversee installation, maintenance, troubleshooting, and repair activities.
Ensure projects and service requests are completed on time and within budget.
Monitor service quality and implement corrective actions when required.
Optimize workflow processes to improve efficiency and reduce downtime.
Coordinate with other departments (Operations, Engineering, Sales, etc.).
3. Technical Oversight
Provide advanced technical support for complex issues.
Ensure proper use of tools, equipment, and diagnostic systems.
Stay updated with latest technologies and industry standards.
Review technical documentation and reports.
4. Safety & Compliance
Enforce health and safety regulations.
Ensure compliance with company policies and industry standards.
Conduct safety meetings and audits.
Maintain documentation related to inspections and certifications.
5. Customer & Stakeholder Management
Act as escalation point for customer technical issues.
Ensure high levels of customer satisfaction.
Prepare service reports and performance metrics for management.
Manage vendor relationships when required.
6. Budget & Resource Management
Monitor department expenses and control costs.
Manage inventory of tools, equipment, and spare parts.
Assist in forecasting manpower and resource requirements.