· Role & Responsibilities
Resolution of customer complaints
· Adherence of centre SOP
· Monitoring and Reporting market trends
· Handling Customer queries regarding glass fitting
· Fixing / Replacing Car Glass or Glass Fitting
· Maintaining store hygiene
· Removing damaged glass, moulds, seals and trim from window frames in vehicles.
· Installing and fitting glass (either pre-shaped or cut with a template) according to manufacturers instructions.
· Undertaking safety assurance measures to ensure windscreen, side and rear glass is safe and secure.
Qualification
· Ability to work under pressure and handle customer complaints professionally
· ITI or Diploma equivalent
· 0 to 2years Experience in the automotive industry or service industry is preferred