आफ्टर सेल्स सर्विस इंचार्ज

Job Summary

The Service Manager is responsible for managing the complete service operations of a two-wheeler dealership. The role includes overseeing workshop operations, ensuring customer satisfaction, managing service staff, achieving revenue targets, and maintaining company standards as per manufacturer guidelines

Key Responsibilities

1. Workshop Operations Management

• Oversee day-to-day workshop operations.

• Ensure smooth job card opening, job allocation, and vehicle delivery.

• Monitor turnaround time (TAT) and productivity of technicians.

• Ensure availability of tools, equipment, and service consumables.

2. Team Management

• Lead and supervise Service Advisors, Technicians, and Support Staff.

• Conduct regular team meetings and training sessions.

• Monitor performance and implement improvement plans.

• Maintain discipline and company policies in the workshop.

3. Customer Satisfaction

• Handle customer complaints and escalations professionally.

• Ensure proper explanation of repairs and billing to customers.

• Maintain high Customer Satisfaction Index (CSI).

• Ensure follow-up calls after service delivery.

4. Revenue & Target Achievement

• Achieve monthly labor sales and spare parts targets.

• Monitor service revenue, cost control, and profitability.

• Promote value-added services (AMC, accessories, extended warranty).

5. Quality Control

• Ensure repair quality as per manufacturer standards.

• Conduct final inspection before vehicle delivery.

• Maintain cleanliness and safety standards in the workshop.

6. Inventory & Coordination

• Coordinate with Spare Parts department for parts availability.

• Monitor slow-moving and non-moving inventory.

• Ensure proper warranty claim processing as per OEM guidelines.

7. Reporting & Documentation

• Maintain daily/weekly/monthly MIS reports.

• Monitor technician efficiency and workshop loading.

• Ensure proper documentation of job cards and warranty claims.

Required Skills & Competencies

• Strong leadership and team management skills

• Excellent customer handling and communication skills

• Technical knowledge of two-wheeler vehicles

• Problem-solving and decision-making ability

• Target-oriented and result-driven mindset

• Basic computer knowledge (DMS, MS Excel, Email communication)

Educational Qualification

• Diploma / Degree in Automobile Engineering preferred

• Minimum 5–8 years of experience in two-wheeler service operations

• At least 2–3 years in a managerial role

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