Marketing Executive

Job Summary

We are seeking a dynamic and experienced professional to lead Events and Customer Experience initiatives across our restaurant outlets. The ideal candidate should have a minimum of 5 years of relevant experience and a strong understanding of designing, executing, and evaluating customer- centric strategies and events that align with our brand's target audience.

Key Responsibilities:

• Conceptualize and Execute Events:

Plan and implement innovative, brand-aligned events for all 3 outlets that cater to their respective target segments.

• Customer Experience Strategy:

Revise and enhance customer experience strategies regularly to improve customer satisfaction and engagement.

• Documentation & Audits:

Systematically document all customer experience activities and conduct periodic audits to ensure consistency in service standards.

• Post-Event Analysis:

Evaluate the effectiveness of each event through structured post-event reviews, customer feedback, and performance metrics.

• Cross-Functional Coordination:

Collaborate with marketing, operations, and outlet teams to ensure seamless execution of customer initiatives and events.

• Market Trend Analysis:

Stay updated with industry trends and customer behavior insights to bring fresh and relevant experiences to our guests.

• Partnering with the marketing team to formulate and implement effective revenue growth strategies.

Candidate Profile:

• Minimum 1 to 2 years of experience in Events Management and/or Customer Experience roles.

• Strong conceptual and creative thinking abilities.

• Excellent organizational and documentation skills.

• Ability to multitask and manage timelines effectively.

• Good communication and interpersonal skills.

• Data-driven with a focus on outcomes and customer impact.

Preferred Qualifications:

• Bachelor's degree in Hospitality, Marketing, Event Management, or a related field.

• Experience handling multi-location outlets or chains is a plus.

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