Ecommerce Account Team Leader

IMMEDIATE REQUIRED- E-Commerce / Marketplace Team Leader

About the Role

We are looking for an experienced E-Commerce / Marketplace Team Leader to lead and manage marketplace operations for multiple client accounts. The ideal candidate must have a strong background in managing e-commerce marketplaces within a Digital Marketing Agency and should have experience leading a team of 10–15 members.

The candidate will be responsible for overseeing marketplace growth, team performance, client management, operational excellence, and revenue generation across leading e-commerce platforms.

Key Responsibilities

Team Leadership & Management

• Lead, mentor, and manage a team of 10–15 Marketplace Executives, Account Managers, and E-Commerce Specialists.

• Monitor team performance and ensure achievement of client KPIs and business goals.

• Conduct regular training sessions, performance reviews, and skill development programs.

• Allocate resources and manage workloads across multiple client accounts.

• Develop SOPs, workflows, and quality control processes to improve operational efficiency.

• Participate in hiring, onboarding, and team development initiatives.

Marketplace Management

• Manage and oversee client accounts across Amazon, Flipkart, Myntra, Meesho, Ajio, Nykaa, JioMart, Tata Cliq, and other marketplaces.

• Ensure accurate product listings, catalog management, pricing, inventory updates, and order processing.

• Monitor marketplace account health, compliance, and seller performance metrics.

• Coordinate with clients and internal teams to resolve operational issues.

E-Commerce Operations

• Manage e-commerce stores on Shopify, WooCommerce, Magento, and other platforms.

• Ensure smooth execution of product launches, promotions, and marketplace campaigns.

• Optimize product content, listings, and storefront performance.

• Improve customer experience and conversion rates across platforms.

Sales & Growth Strategy

• Develop and implement strategies to increase online sales, revenue, and marketplace visibility.

• Identify growth opportunities and recommend expansion plans for client brands.

• Plan and execute marketplace promotions, deals, and seasonal campaigns.

• Collaborate with Performance Marketing teams to drive traffic and conversions.

Client Management

• Serve as the primary point of contact for key client accounts.

• Conduct regular review meetings and present performance reports.

• Build strong client relationships and ensure long-term account retention.

• Understand client objectives and develop customized marketplace growth strategies.

Reporting & Analytics

• Monitor sales, revenue, profitability, and marketplace KPIs.

• Prepare weekly, monthly, and quarterly business reports.

• Analyze marketplace trends, customer behavior, and competitor activities.

• Provide actionable recommendations to improve account performance.

Cross-Functional Coordination

• Collaborate with SEO, Performance Marketing, Creative, Content, Development, and Design teams.

• Ensure timely execution of campaigns, product launches, and client deliverables.

• Coordinate with internal stakeholders to achieve client objectives and growth targets.

Required Skills & Qualifications

• 5–8 years of experience in E-Commerce and Marketplace Management.

• Mandatory experience working in a Digital Marketing Agency.

• Minimum 3+ years of experience managing a team of 10–15 members.

• Strong expertise in Amazon, Flipkart, Myntra, Meesho, Ajio, Nykaa, JioMart, and other marketplaces.

• Hands-on experience with Shopify, WooCommerce, Magento, and similar e-commerce platforms.

• Strong knowledge of catalog management, inventory management, account health management, and marketplace operations.

• Understanding of marketplace advertising and performance marketing strategies.

• Advanced proficiency in Microsoft Excel, Google Sheets, and reporting tools.

• Excellent leadership, communication, presentation, and client management skills.

• Ability to manage multiple brands and client accounts simultaneously.

• इस फुल टाइम मार्केटिंग Job में मार्केटिंग में 3 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।