Key Responsibilities:
Data Management:
Maintain and update all company data accurately and systematically.
Ensure completeness, confidentiality, and integrity of company records.
Sales Data & Incentives:
Track sales performance for the team and maintain detailed records.
Prepare incentive calculation sheets for sales staff.
Generate periodic sales reports and dashboards to monitor trends and targets.
Complaint Management:
Maintain comprehensive records of customer complaints and resolutions.
Track complaint trends and escalate unresolved issues to relevant departments.
Accounts & Financial Data:
Reconcile accounts and prepare basic financial reports.
Assist in preparing monthly accounts summaries and reports for management.
Data Analysis & Reporting:
Analyze sales, accounts, and operational data to provide actionable insights.
Prepare periodic reports for management covering sales, accounts, complaints, and team performance.
Recommend process improvements based on data trends.
Collaboration:
Coordinate with sales, customer service, accounts, and management teams to ensure accurate and timely data reporting.