Lead end-to-end collections strategy and execution for Southern India collection operations across business loan portfolios.
Drive collections, including field recoveries, settlement negotiations, and coordination with legal and external partners where applicable.
Design and implement region-specific recovery strategies aligned with company policies, regulatory guidelines, and compliance norms.
Build, mentor, and manage a team of collection managers, field officers, and agency partners to achieve recovery targets.
Monitor portfolio health, delinquency trends, and recovery performance; initiate corrective actions proactively.
Ensure strong governance and adherence to RBI regulations, compliance standards, and ethical collection practices.
Manage relationships with collection agencies, legal partners, and vendors across the region.
Provide regular MIS, dashboards, and performance reviews to senior leadership.
Collaborate closely with Risk, Credit, Legal, and Business teams to improve portfolio quality and reduce future slippages.
Leverage data, analytics, and technology tools to improve recovery efficiency and cost optimization.