Contact customers via phone, email, or other communication channels to collect outstanding payments.
Follow up on overdue accounts and ensure timely payment collection.
Maintain accurate records of collection activities and customer interactions.
Resolve customer queries related to invoices, payments, and outstanding balances.
Negotiate payment plans with customers when required.
Monitor customer accounts and identify delinquent payments.
Prepare daily, weekly, and monthly collection reports.
Coordinate with the Finance and Sales teams to resolve payment discrepancies.
Ensure compliance with company policies and collection procedures.
Meet assigned collection targets and recovery goals.
Escalate unresolved or high-risk accounts to the concerned authority.
Maintain confidentiality of customer and financial information.