Key Responsibilities
Daily allocation & route planning for Phlebotomists and Field Staff
Home collection & field visit assignments
Staff coordination & field team monitoring
Pending collections and visits tracking
Handling urgent requests, cancellations & re-allocation
Coordination with patients, B2B partners & internal lab team
Managing calls & WhatsApp operational queries
Maintaining daily records and providing timely updates
Ensuring smooth and timely completion of collections
Candidate Requirements
Good communication & coordination skills
Knowledge of Delhi/NCR routes & localities preferred
Comfortable with WhatsApp, Google Maps, Excel & computer/mobile applications
Good multitasking & problem-solving ability
Quick decision-making skills
Responsible, punctual & well-organized
Experience in Diagnostic Lab, Healthcare, Logistics, Dispatch, Home Collection or Field Operations preferred
Ideal Candidate
A quick, dependable and hands-on person who can take ownership of daily allocations, coordinate with the field team, handle multiple requests and ensure smooth operations throughout the day.
Experience
Relevant experience preferred. Candidates with strong coordination and communication skills may also apply.