फार्मासिस्ट

Designation: Healthcare Executive - Pharmacist

Role: Retail - Pharmacist Department: B&M Retail

a trusted health partner for end consumers and large institutions. Our mission is to make healthcare understandable, accessible, and affordable for all Indians. Present in 1000+ cities The B&M Retail team at responsible for running best-in-class in-store pharmacy operations, diagnostics, e-consultation services, and ensuring top-tier customer experience. The team collaborates closely with Warehousing, Merchandising, and Marketing functions to drive excellence in service delivery and operational performance

Key Responsibilities

Financial Performance and Sales

• Achieve daily sales, private label, BigBasket, generics, and high-margin category targets.

• Drive diagnostics target achievement.

• Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.

• Review the commitment register and ensure timely customer deliveries.

Omnichannel Order Management

• Ensure 0% pushback on all omnichannel orders.

• Maintain 100% TAT compliance in processing omnichannel orders.

Customer Service and Experience

• Greet all customers with folded hands.

• Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15–20 mins).

• Build healthy relationships through professional service and behavior.

• Home deliveries as per the business and customer service protocols, based on business requirements’.

Inventory Management and Accuracy

• Inward inventory daily with 100% accuracy.

• Ensure correct putaway as per SKU-location mapping.

• Conduct daily pullouts of expired, near-expiry, and non-moving items.

• इस फुल टाइम लैब टेक्निशन / फार्मासिस्ट Job में लैब टेक्निशन / फार्मासिस्ट में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।