Payment Gateway Specialist

Company: Risezonic Travel

Location: Remote (India) | US hours overlap required

Experience: 2+ years

About the Role

We are a travel startup focused on a US-based online travel platform. We need a smart, articulate individual to evaluate US-based payment gateways and manage vendor conversations. You'll be the point person for selecting the right payment solution for our international travel business.

What You'll Do

•        Research US payment gateways (Stripe, Braintree, PayPal, Square, Authorize.net)

•        Speak directly with payment providers to understand pricing, features, and integration needs

•        Compare options and present clear recommendations to leadership

•        Negotiate terms and coordinate with tech team on implementation

•        Ensure compliance with US payment regulations

Payment Gateway Ownership

•        Own end-to-end operational health of all payment gateway accounts across banks, processors, and payment partners

•        Monitor daily alerts, chargeback ratios, RDR / Ethoca / Verifi status, and gateway risk thresholds

•        Act as the single point of accountability for payment gateway stability and continuity

Payment Gateway Onboarding & Expansion

•        Coordinate onboarding of new payment gateways and payment accounts

•        Prepare and submit documentation required for underwriting, periodic reviews, and compliance checks

•        Work directly with banks, processors, and gateway partners during onboarding and ongoing reviews

•        Ensure diversification across gateways to reduce dependency and risk concentration

Risk & Chargeback Oversight

•        Coordinate with chargeback and support teams to ensure timely and accurate dispute handling

•        Track trends, root causes, and early risk indicators (without directly processing disputes)

•        Ensure RDR and early-warning tools are correctly configured, active, and monitored

Cross-Functional Operations Coordination

•        Work closely with accounting, support, and operations teams to ensure compliance with gateway requirements

•        Proactively escalate critical risks, alerts, or anomalies to leadership

•        Maintain internal SOPs, operational checklists, and reporting related to payment gateway risk and stability

Preferred Experience & Skills

•        2+ years of experience in payment gateway operations, risk operations, fintech operations, or financial services operations

•        Bachelors or Masters degree in Business Administration, Commerce, Finance, Accounting, or a related field

•        Hands-on experience working with payment gateways, processors, banks, or acquirers in an operations or coordination role

•        Prior experience interacting with underwriting, risk, or compliance teams

•        High proficiency in spoken and written English, with the ability to communicate clearly and professionally with U.S.-based banks, processors, and payment partners

•        Strong ownership mindset, attention to detail, and follow-through

•        Ability to work independently and drive cross-team execution

Authority & Expectations

•        Authority to coordinate and drive operational actions across internal teams related to payment gateway risk

•        Direct access to leadership for escalations and decision-making support

•        Expected to operate with a high degree of trust, discretion, and accountability

•        Comfortable leading and participating in calls with U.S.-based financial institutions during overnight IST hours

•        This role does not involve IT development, coding, or direct customer support

Job Details

Role: eCommerce Operations - Other

Industry Type: FinTech / Payments

Department: Merchandising, Retail & eCommerce

Employment Type: Full Time, Permanent

Role Category: eCommerce Operations

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