L1 End User Support Engineer
Provide first-level technical support for desktops, laptops, and peripherals.
Install, configure, and troubleshoot Windows operating systems.
Diagnose and resolve hardware and software issues.
Configure and support printers, scanners, webcams, and other peripherals.
Install and configure standard business applications (MS Office, Outlook, Teams, VPN, browsers, etc.).
Join systems to the domain and troubleshoot login issues.
Handle password resets and user access requests.
Provide remote and onsite support to end users.
Perform basic LAN and Wi-Fi troubleshooting.
Escalate unresolved issues to the L2 team.
Maintain asset inventory and update service tickets.