Maintain relationships with customers through phone calls, emails, and WhatsApp.
Handle customer queries, complaints, and provide timely solutions.
Coordinate between customers and the sales team.
Prepare and share quotations with customers and conduct regular follow-ups.
Manage customer orders and track delivery status.
Maintain customer databases, sales records, and reports.
Handle order confirmations and after-sales services.
Follow up with existing customers to generate repeat business.
Ensure customer satisfaction and maintain long-term business relationships.
Coordinate with internal departments to ensure smooth order processing and timely delivery.