1. Lead Management
Handle incoming leads from various channels (calls, websites, portals, walk-ins)
Maintain and update lead data in CRM software
Follow up regularly with prospects
2. Customer Relationship Handling
Build and maintain strong relationships with clients
Understand customer requirements and suggest suitable properties
Provide timely responses to customer queries
3. Sales Coordination
Coordinate with sales team for site visits and property presentations
Schedule meetings and property tours
Assist in closing deals
4. Post-Sales Support
Ensure proper documentation and agreement processing
Coordinate with legal, finance, and operations teams
Handle customer complaints and provide solutions
5. CRM Software Management
Maintain accurate records in CRM tools (like Salesforce, Zoho, etc.)
Generate reports on leads, conversions, and customer feedback
Track sales performance and pipeline
6. Customer Retention
Maintain long-term relationships with clients
Handle repeat business and referrals
Conduct customer satisfaction surveys