Conducted daily fare analysis by benchmarking company pricing against competitors to maintain market competitiveness.
Performed festival and peak-season fare analysis to optimize pricing strategies and maximize revenue.
Monitored and analyzed fares up to two months in advance to support forecasting and revenue planning.
Created, published, and live-monitored special charts based on operational and business requirements.
Tracked cut seats and implemented corrective actions to improve seat utilization and revenue generation.
Executed fare revisions across all sectors in coordination with and as per guidance from sector managers.
Managed multiple operational tasks through phone coordination, including route modifications and newly launched routes.
Handled customer care requests, ensuring timely issue resolution and service quality compliance.
Identified application/system bugs and coordinated with technical teams to ensure prompt resolution.
Analyzed customer complaints and processed refunds in accordance with company policies and service guidelines