Job Role- Desktop Support Engineer
Site Address –Chandigarh Rd, near Civil Hospital, Phase 6, Mo, Chandigarh, Sahibzada Ajit Singh Nagar, Punjab 160055
Shift Timings- Rotational.
Desktop Support Job Description:-
Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
Co-ordination with engineers and user.
Providing desk side support for local users and remote assistance for users.
Monitor, track and respond to customer satisfaction survey responses.
Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
OS Troubleshooting, Outlook Troubleshooting and Configuration
Should have good communication and technical knowledge.