Key Responsibilities:
Staff Management:
Recruit, train, schedule, supervise, and motivate cleaning teams, arranging for replacements when needed.
Operations Oversight:
Coordinate daily cleaning tasks, ensuring efficient service in guest rooms, public areas, operation theaters, etc.
Quality Control:
Inspect areas for cleanliness, orderliness, and adherence to hygiene and safety standards, reporting any issues.
Inventory & Supplies:
Monitor stock levels of cleaning chemicals, linens, and amenities, and arrange for replenishment.
Maintenance Reporting:
Identify and report necessary repairs for furniture, fittings, and equipment to management.
Compliance:
Ensure all staff follow strict safety, sanitation, and infection control protocols.
Guest/Client Relations:
Respond to special requests, address complaints, and provide feedback.
Documentation:
Maintain records, update files, and manage maid rosters or staff attendance.