Key Responsibilities
Staff Management: Supervise, train, and motivate the housekeeping team, which includes creating work schedules, assigning tasks, and monitoring daily performance. They also participate in interviewing and hiring new staff.
Quality Control & Inspections: Conduct regular, detailed inspections of all areas (individual residences/apartments, common areas, stairwells, lobbies, and grounds) to ensure compliance with established cleanliness and maintenance standards.
Inventory and Equipment Management: Monitor inventory levels of cleaning supplies, linens, and equipment. They are responsible for ordering new supplies, performing minor equipment repairs, and ensuring all items are handled safely and efficiently.
Health and Safety Compliance: Ensure that all staff adhere to safety and sanitation policies and procedures, including the proper handling of cleaning chemicals (OSHA/MSDS regulations).
Resident Relations and Issue Resolution: Serve as the point of contact for residents regarding housekeeping services. They must promptly and professionally investigate and resolve complaints or special requests to ensure a high level of satisfaction.
Coordination with Other Departments: Liaise with the maintenance or facility management team to report and address any repair needs or potential safety hazards in a timely manner.
Administrative Duties: Maintain detailed records of cleaning schedules, inventory, and staff performance.
Required Skills and Qualifications
Experience: Previous experience in housekeeping, preferably in a supervisory role within a residential or hospitality setting.
Leadership: Strong ability to lead, manage, and motivate a team.
Attention to Detail: A keen eye for detail to ensure impeccable standards of cleanliness.
Communication: Excellent verbal and written communication skills to interact effectively with residents, staff, and management.
Problem-Solving: The capacity to think clearly and calmly to manage issues or crises professionally.
Knowledge: A solid understanding of cleaning techniques, products, equipment, and relevant health/safety regulations.
Physical Stamina: The ability to handle the physical demands of the job, including standing, walking, and lifting for extended periods.