Key Responsibilities
Handle recovery of company assets (EVs, batteries, accessories) from inactive or defaulted users
Follow up on pending dues/payments and ensure timely collections
Visit field locations to track and recover assets as per assigned cases
Maintain proper documentation and case records for all recovery activities
Coordinate with operations, legal, and support teams for escalations
Manage and resolve customer/rider escalations professionally
Ensure compliance with company policies and recovery processes
Update daily MIS reports and recovery status
Requirements
1–3 years of experience in field recovery / collections / operations
Experience in logistics, mobility, NBFC, or field roles preferred
Strong communication and negotiation skills
Comfortable with field work and travel
Basic knowledge of MS Excel / mobile apps for reporting
Ability to handle challenging situations and escalations