Service Engineer

Core responsibilities

• Troubleshooting:

  Diagnose and resolve hardware, software, and network problems for desktops, laptops, and peripherals. 

• Installation and configuration:

  Install, configure, and maintain operating systems, software applications, and computer peripherals. 

• Maintenance and upgrades:

  Perform regular system maintenance, apply software updates, and upgrade hardware components. 

• User support:

  Respond to support requests via phone, email, or help desk systems, and assist new employees with setting up their workstations. 

• Documentation:

  Create and maintain technical documentation, user manuals, and logs of incidents and resolutions. 

Required skills and qualifications

• Technical skills:

  Proficiency in operating systems (e.g., Windows, macOS, Linux), Microsoft Office Suite, and basic networking concepts.

• Problem-solving:

  Strong analytical and problem-solving abilities to troubleshoot complex technical issues.

• Customer service:

  Excellent communication, interpersonal, and customer service skills to interact effectively with end-users.

• Organizational skills:

  The ability to manage a workload, prioritize tasks, and maintain organized records.

• Teamwork:

  The capacity to work both independently and as part of a collaborative IT team. 

• Assembling and Disassembling Laptops and Desktops

• इस फुल टाइम हार्डवेयर / नेटवर्क इंजीनियर Job में 2 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।