Senior Infrastructure Operations Consultant

Senior Consultant Senior Consultant1 Experience Required 8–9 Years Key Responsibilities Infrastructure Operations & Managed Services Manage and support enterprise infrastructure environments across AWS and Azure. Administer and maintain Cisco, Palo Alto, F5 Load Balancer, and Cisco Meraki environments. Perform proactive monitoring, event management, incident management, problem management, and change management. Ensure SLA compliance, service availability, performance optimization, and operational stability. Support Microsoft 365 and Teams services. Monitoring & Observability Utilize Splunk, Dynatrace, Grafana, and SolarWinds for monitoring and performance management. Conduct trend analysis, capacity planning, alert optimization, and root cause analysis. Drive observability and AIOps initiatives to improve operational efficiency. Server & Infrastructure Administration Manage Dell, HPE, and IBM server infrastructure. Coordinate patching, upgrades, maintenance activities, and infrastructure lifecycle management. Support disaster recovery and business continuity activities. Project Execution Lead and participate in infrastructure deployment, migration, upgrade, and transformation projects. Prepare implementation plans, test plans, risk assessments, and rollback procedures. Coordinate with internal teams, vendors, and business stakeholders for project delivery. Automation & Service Improvement Identify automation opportunities to reduce manual operational efforts. Develop operational runbooks, SOPs, and knowledge management documentation. Support continuous improvement and service optimization initiatives. Technical Skills Cloud: AWS, Azure ITSM: ServiceNow, Jira Service Management Network: Cisco, Palo Alto, F5 Load Balancer, Cisco Meraki Servers: Dell, HPE, IBM Monitoring & Observability: Splunk, Dynatrace, Grafana, SolarWinds Collaboration: Microsoft 365, Teams Soft Skills Stakeholder Management Service Delivery Management Incident & Crisis Management Problem Solving and Root Cause Analysis Project Coordination and Execution Team Collaboration and Communication Experience Level Senior Level