नेटवर्क इंजीनियर

Job Title: Field Network Engineer

Company: ACT Fibernet

Location: Field-based (assigned zone)

Position Type: Full-time

Role Overview

As a Field Network Engineer, you will be the face of ACT Fibernet on the ground, responsible for deploying, maintaining, and troubleshooting our high-speed fiber-optic network infrastructure. You will handle last-mile connectivity, resolve complex technical issues at customer premises, and ensure maximum network uptime and customer satisfaction within your assigned territory.

Key Responsibilities

• Installation & Commissioning: Deploy and configure Fiber-to-the-Home (FTTH) connections, switches, routers, and Optical Network Terminals (ONTs).

• Troubleshooting & Maintenance: Diagnose and resolve physical layer issues (fiber cuts, splicing errors) and logical network issues (routing, IP allocation, Wi-Fi configuration).

• Splicing & Testing: Perform fusion splicing and utilize diagnostic tools like OTDR (Optical Time-Domain Reflectometer), optical power meters, and laser pointers to pinpoint faults.

• Preventative Maintenance: Conduct regular audits of field distribution boxes (DPs) and overhead/underground fiber routing to prevent downtime.

• SLA Management: Adhere to strict Service Level Agreements (SLAs) for ticket resolution times and first-time-fix rates.

Required Skills & Qualifications

• Education: Diploma or Bachelor’s degree in Electronics, Telecommunications, Computer Science, or a related field.

• Technical Knowledge: Solid understanding of networking concepts (OSI model, TCP/IP, DNS, DHCP) and FTTH/GPON architecture.

• Hands-on Experience: Proven experience with fiber splicing, structured cabling, and network testing tools.

• Certifications (Preferred): CCNA or Network+ certifications are a strong plus.

• Mobility: Must possess a valid two-wheeler driving license and a smartphone.

Physical & Soft Skills

• Comfortable working in outdoor field conditions, including climbing ladders or poles when required.

• Strong customer-facing communication skills to explain technical issues simply.

• Ability to work independently and manage a daily queue of service tickets.

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