Perform hardware troubleshooting and fault diagnosis for mobile computers.
Conduct L3 & L4 level chip-level repairing of mobile computer devices.
Identify and resolve complex technical and hardware-related issues efficiently.
Maintain accurate records of repairs, diagnostics, and service activities.
Provide basic email-based technical support when required.
Coordinate with internal teams to ensure timely resolution of hardware issues.
Ensure adherence to company service standards and quality processes.