IT Technician/Network Technician

Designation: - Product Support Engineer
Location: - Delhi (North Region)
Job Type: - Field Work

ABOUT US – Senses Intelligent Interactive Panel has been revolutionizing teaching PAN India since 2013. It aims to build future leaders by changing the age-old teaching-learning methodology in schools. It has helped classrooms evolve into active learning centers by providing an interactive and collaborative learning experience.

Job Description: Field Support Engineer Position Overview -
The Field Support Engineer will be responsible for providing on-site technical support and maintenance for customers in Delhi and across North Region. The role involves frequent travel to client locations for installation, troubleshooting, and maintenance of our interactive learning products. The ideal candidate should possess strong technical knowledge, excellent problem-solving abilities, and the ability to communicate effectively with customers.

Key Responsibilities
1. On-Site Technical Support:
o Travel to customer sites to troubleshoot and resolve hardware, software, and network issues.
o Perform installations, configurations, and upgrades of computer systems and peripheral equipment.
o Provide support for a variety of operating systems, including Windows, macOS, and Linux.

2. Preventive Maintenance:
o Conduct regular preventive maintenance on customer equipment to ensure optimal performance.
o Identify potential issues and take proactive steps to prevent service interruptions.

3. Customer Training and Assistance:
o Provide training to customers on the use of hardware, software, and network systems.
o Assist customers in optimizing their use of technology solutions.

4. Documentation and Reporting:
o Document all service activities, including troubleshooting steps, resolutions, and customer interactions.
o Prepare detailed reports on service visits, including recommendations for system improvements.

5. Collaboration and Communication:
o Communicate effectively with customers, providing updates on service status and issue resolution.
o Collaborate with other technical support teams and vendors to resolve complex issues.
o Escalate unresolved issues to higher-level support or specialized teams when necessary.

6. Inventory Management:
o Manage and maintain an inventory of spare parts, tools, and equipment necessary for field support activities.
o Ensure that all equipment is properly maintained and ready for deployment.

7. Compliance and Safety:
o Adhere to all company policies, procedures, and safety guidelines. o Ensure compliance with customer site-specific regulations and requirements.

Technical Skills:
o Strong knowledge of computer hardware, software, and networking.
o Proficiency in Windows, macOS, and Linux operating systems.
o Experience with troubleshooting and repairing a variety of technology equipment.
o Familiarity with remote support tools and ticketing systems.

Soft Skills:
o Excellent problem-solving and analytical skills.
o Strong customer service and interpersonal skills.
o Ability to work independently and manage time effectively. o Excellent written and verbal communication skills.

Other Requirements:
o Valid driver’s license and ability to travel frequently, sometimes on short notice.
o Ability to lift and carry computer equipment as needed.

CONTACT US TO APPLY– recruitment@senseselec.com

VISIT US AT- www.senseselec.com

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