Field Engineer

Job Description – Field Engineer (IT Support)

Company Name: Swaroop IT Solutions
Job Title: Field Engineer – IT Support
Job Location: Pune (Field Work)
Employment Type: Full-Time

Job Overview

Swaroop IT Solutions is looking for a skilled and motivated Field Engineer to provide on-site IT support, installation, troubleshooting, and maintenance services to our customers, including offices, schools, manufacturing companies, and other businesses.

Key Responsibilities

• Install, configure, and troubleshoot desktop computers and laptops.

• Diagnose and resolve hardware and software issues.

• Install and configure Windows operating systems, drivers, and applications.

• Provide basic Windows Server, Active Directory, and domain-related support.

• Install, configure, and troubleshoot printers and scanners.

• Install and maintain CCTV cameras, DVR/NVR systems, and related equipment.

• Perform LAN cabling, networking, router, switch, and Wi-Fi configuration.

• Troubleshoot internet connectivity and network-related issues.

• Perform IT equipment installation, relocation, and office IT setup.

• Visit customer locations for service calls, preventive maintenance, and technical support.

• Maintain service reports, installation checklists, and customer feedback records.

• Coordinate with the internal team and update customers regarding service status.

• Handle customer issues professionally and ensure timely resolution.

Required Skills

• Basic knowledge of computer hardware and troubleshooting.

• Knowledge of Windows installation, configuration, and software support.

• Understanding of networking concepts such as IP addressing, DNS, DHCP, LAN, and Wi-Fi.

• Knowledge of printer installation and troubleshooting.

• Basic knowledge of CCTV installation and configuration will be an advantage.

• Good communication and customer-handling skills.

• Ability to work independently at customer locations.

• Willingness to travel to customer sites across Pune.

Educational Qualification

• ITI / Diploma / BCA / B.Sc. IT / Computer Engineering or equivalent qualification.

• Freshers with practical knowledge may also apply.

Experience

• Freshers or candidates with 1–3 years of experience in IT Support / Desktop Support / Field Engineering.

Additional Requirements

• Two-wheeler and valid driving licence preferred.

• Must be comfortable with field visits and on-site customer support.

• Should be punctual, responsible, and willing to learn new technologies.

Salary & Benefits

• Salary: As per experience and technical skills.

• Travel allowance: As per company policy.

• Training and learning opportunities.

How to Apply

Interested candidates can share their updated resume with Swaroop IT Solutions.

Note: This role involves field visits, hands-on technical troubleshooting, equipment installation, and customer support. It is not a desk-only job.

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