E-Commerce Catalogue Executive

Company Overview

Details

Company Name Fedus (India’s first D2C Network Accessories Brand)

Channels Amazon, Flipkart, and other online Marketplaces.

Location uttam nagar

2. Role Summary: Marketplace Operations Specialist

Fedus requires an experienced and highly detail-oriented E-commerce Operations Executive. The primary objective is to manage the daily operational flow across all major marketplaces (Amazon, Flipkart), ensuring smooth order processing, inventory accuracy, and top-tier account health.

This role demands complete hands-on exposure to seller panels, particularly concerning FBA (Fulfilled by Amazon), shipment creation, and multi-state inventory compliance.

3. Key Responsibilities (KRA - Key Result Areas)

A. Order Processing & Fulfillment Management

• Daily Order Processing: Own the end-to-end process of downloading, verifying, and timely processing of all daily orders from Marketplace Seller Panels (Seller Central, Flipkart Seller Hub).

• Shipment & Dispatch: Generate accurate shipping labels, manage manifest creation, and coordinate seamlessly with the warehouse and dispatch teams.

• Returns & Refunds: Efficiently manage customer returns (RTO/RMA) and ensure timely processing of refunds and resolution of related claims.

B. Inventory & FBA Management (Core Focus)

• FBA & Multi-State Inventory: Manage inventory for services like Fulfillment by Amazon (FBA), including shipment creation, stock replenishment planning, and ensuring inventory readiness for multi-state or multi-warehouse fulfillment models.

• Stock Accuracy: Conduct regular inventory checks and reconciliation between Marketplace panels and internal systems to minimize stock discrepancies and prevent stock-outs.

• Catalogue Health: Ensure the core listing details (pricing, stock levels, product visibility status) are accurate across all platforms.

C. Account Health & Compliance

• Account Health Maintenance: Proactively monitor and take steps to maintain excellent Account Health metrics (Seller Rating, Order Defect Rate, Policy Compliance) across all platforms.

• Issue Resolution: Raise and follow up on cases/queries with Marketplace Support related to shipments, payments, policy violations, and account issues until resolution.

• Reporting: Generate daily/weekly reports on order volume, processing status, and inventory levels.

4. Required Skills and Qualifications

Criteria

Description

Experience Minimum 2+ years of hands-on experience in an E-commerce Operations/Executive role.

Panel Expertise

Mandatory complete working knowledge of Amazon Seller Central and Flipkart Seller Hub.

Fulfillment Knowledge

Proven experience with FBA and management of multi-state or multi-warehouse inventory structures.

Account Health

Strong understanding of marketplace policies and metrics, with an active history of maintaining high account health.

Technical Skills

Proficiency in MS Excel/Google Sheets (basic VLOOKUP and Pivot Table skills preferred).

Work Ethic

Detail-oriented, highly responsible, and capable of operating under strict deadlines in a fast-paced e-commerce environment.

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