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Desktop Support Engineer – L1
Company: Harbor Connect Services LLP
Location: Noida Sector-62
Shift: US Shift
Working Days: 5.5 Days
Experience: 1–2 Years
Salary: Up to ₹30,000/month
Roles & Responsibilities:
Provide L1 IT support to BPO agents, TLs & management
Troubleshoot issues related to Windows & Linux systems
Installation, configuration & formatting of desktops/laptops
Handle LAN, internet, Wi-Fi & basic network issues
Support for headsets, dialers, softphones, printers & peripherals
New joiner system setup, access & basic user support
Coordinate with ISPs / hardware vendors for escalations
Ensure minimum downtime during live US calling hours
Maintain basic IT inventory & asset records
Required Skills:
1–2 years experience in Desktop / IT Support (L1)
Hands-on with Windows & Linux OS
Basic knowledge of networking & hardware troubleshooting
Prior BPO / Call Center IT support experience preferred
Comfortable working in US shifts