डेस्कटॉप सपोर्ट इंजीनियर

Job Summary:

We are seeking a skilled Desktop Support Engineer to provide technical support to end-users by troubleshooting hardware, software, and network issues. The role requires quick problem-solving skills, excellent communication, and the ability to handle multiple support requests efficiently.

Key Responsibilities:

• Provide first-level support to end-users for desktop, laptop, and peripheral devices.

• Troubleshoot and resolve hardware, software, and network-related issues.

• Install, configure, and maintain operating systems (Windows, MacOS) and software applications.

• Manage user accounts, permissions, and access in Active Directory and other systems.

• Perform routine maintenance and ensure security patches are up to date.

• Assist in setting up new desktops/laptops and office IT equipment.

• Maintain accurate documentation of issues, resolutions, and IT assets.

• Escalate unresolved technical issues to the appropriate team or vendor.

• Support remote users via VPN and remote desktop tools.

• Ensure compliance with IT policies and standard operating procedures.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field (preferred).

• 2–5 years of experience in desktop support or IT support roles.

• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common enterprise applications.

• Familiarity with Active Directory, VPN, printers, and basic networking concepts.

• Experience with remote troubleshooting tools (e.g., TeamViewer, AnyDesk).

• Good analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a team.

• इस फुल टाइम हार्डवेयर / नेटवर्क इंजीनियर Job में 1 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।