डेस्कटॉप सपोर्ट इंजीनियर

Job Summary

We are looking for a Desktop Engineer (L1) to provide first-level IT support, installation, and troubleshooting for desktops, laptops, printers, and basic network tasks. The role involves handling day-to-day end-user issues, ensuring smooth functioning of IT infrastructure, and escalating complex problems to higher-level support when necessary.

Key Responsibilities

1. Operating System & Driver Management

   • Install and configure Windows 10/11 operating systems.

   • Perform driver updates and system patching.

2. Software Installation & Configuration

   • Install and configure standard applications such as MS Office (2013/2016/2019/2021), Google Chrome, WinRAR, Adobe Reader/PDF tools, etc.

   • Assist with software activation and licensing.

3. Antivirus Deployment

   • Install and configure antivirus solutions (Quick Heal, McAfee, Kaspersky, etc.).

   • Perform basic virus scans and updates.

4. Hardware Management

   • Assemble and disassemble desktop PCs.

   • Replace and upgrade laptop components (RAM, SSD, Battery, etc.).

5. Networking (Basic)

   • Perform LAN cable crimping and patch panel punching.

   • Configure and troubleshoot basic network connectivity issues.

6. Printer Setup & Sharing

   • Install printers locally or via network.

   • Configure printer sharing across users and troubleshoot printing issues.

7. User Support

   • Provide day-to-day desktop support (hardware/software).

   • Escalate unresolved issues to L2/L3 teams as required.

Key Skills & Competencies

• Strong knowledge of Windows OS (10/11) and basic troubleshooting.

• Familiar with installation/configuration of common applications.

• Basic understanding of networking (LAN/Wi-Fi, crimping, punching).

• Good hardware knowledge (PC assembly, laptop component replacement).

• Strong problem-solving and communication skills.

• Ability to work independently and as part of a team.

• इस फुल टाइम हार्डवेयर / नेटवर्क इंजीनियर Job में 2 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।