
Technical Support: Troubleshooting hardware (desktops, laptops, printers, scanners) and software (OS, applications) issues.
Installation & Configuration: Setting up new workstations, installing software, and configuring peripherals for users.
Maintenance & Security:
Applying patches, updates, and managing antivirus software to maintain system security and functionality
.
Ticketing & Documentation: Logging, tracking, and resolving user support tickets, creating technical documentation, and maintaining inventory records.
User Training: Providing guidance to staff on how to use hardware and software effectively.
Network Support: Resolving basic connectivity, VPN, and network-related issues.