Desktop Support Engineer

Troubleshooting and issue resolution: Diagnose and fix hardware and software problems reported by users, both remotely and in person.

Installation and setup: Set up new workstations for employees, including installing and configuring hardware, software, and operating systems.

Maintenance and upgrades: Perform ongoing maintenance, such as applying patches, running backups, upgrading operating systems, and updating software.

Network support: Troubleshoot network connectivity issues, set up new network connections, and assist with the configuration of network devices like routers and switches.

User support and training: Train employees on new software, applications, and IT policies, and provide ongoing support to help them use technology efficiently.

Security management: Ensure systems are secure by installing and updating antivirus software, enforcing security policies, and monitoring for potential breaches.

Asset and inventory management: Keep track of IT assets, order supplies when needed, and maintain detailed reports of support requests and resolutions.

System monitoring: Monitor the performance of the desktop infrastructure to ensure efficiency and proactively address potential issues.

Documentation: Create and maintain technical documentation and user guides to help with troubleshooting and training.