डेस्कटॉप सपोर्ट इंजीनियर

Role : Desktop Support Engineer

Work Location : Fortis Hospital , Jaipur

Shift : 6 days Rotational shift

Required Skills:

• Handle computer hardware, operating system, mail client, Network configuration & office application.

• Analytical problem-solving areas

• Can be able to installation, configuration of systems/ Printers and other peripherals.

• Coordinate with Warranty vendors for Break fix of desktops and laptops.

Roles & Responsibilities

Attend to all Incidents within the scope of PARTNER as allocated by Helpdesk Engineers.

• Escalate the Calls beyond knowledge to Incident Manager.

• Update Incident Manager on Call Status, Call Closure along with RCA/ Resolution Details,

• Update Antivirus Signatures & OS/Application Patches.

• Update Shift In charge/Program Manager about P4 Incidents,

• Provide Standby after taking prior approvals from Team Leader.

• Track pending calls for any follow-up action.

• Be familiar with all the printers and their installation procedures.

• Able to manage VC, Projector, Voice/ data related activity.

• Must be trained in end users’ application and device support

Hands-on experience with ticketing tools for tracking issues and managing service requests.

• इस फुल टाइम हार्डवेयर / नेटवर्क इंजीनियर Job में हार्डवेयर / नेटवर्क इंजीनियर में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।