डेस्कटॉप सपोर्ट इंजीनियर

The Desktop Support Engineer will be responsible for providing technical assistance and support to end users, ensuring smooth operation of systems, hardware, and software. The role requires strong troubleshooting skills, customer service orientation, and the ability to resolve issues promptly both onsite and remotely.

Key Responsibilities:

• Provide Level 1/Level 2 technical support for desktops, laptops, printers, and peripherals.

• Install, configure, and troubleshoot Windows OS, MS Office, and other standard applications.

• Perform system upgrades, patch updates, and routine maintenance.

• Manage user accounts, permissions, and access rights through Active Directory.

• Troubleshoot network issues related to LAN, WAN, Wi-Fi, and VPN connectivity.

• Configure and support Outlook (POP/IMAP/Exchange) and email-related issues.

• Install and troubleshoot antivirus software and ensure system security compliance.

• Assist with hardware replacement, assembling, formatting, and imaging of systems.

• Maintain IT asset inventory and ensure timely updates.

• Provide remote support using tools like TeamViewer, AnyDesk, or RDP.

• Document issues, resolutions, and maintain daily ticketing updates through ITSM tools.

• Coordinate with vendors for hardware repairs and replacements.

• Ensure adherence to IT policies, procedures, and security standards.

Required Skills & Qualifications:

• Bachelor’s Degree in IT/Computer Science OR relevant technical certification (CCNA, MCSE, A+, N+ preferred).

• Strong knowledge of Windows OS, Office 365, and basic networking concepts.

• Hands-on experience with hardware troubleshooting and system installation.

• Familiarity with Active Directory, DNS, DHCP, and basic server concepts (added advantage).

• Excellent communication and interpersonal skills.

• Ability to multitask and work under minimal supervision.

• Strong problem-solving and analytical skills.

Hindi lang is must

• इस फुल टाइम हार्डवेयर / नेटवर्क इंजीनियर Job में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।