Conversational IVR Solutions Architect

Specialist - Architecture Job Summary Design and develop conversational IVR solutions by transforming traditional DTMF call flows into AIpowered speechenabled interactions Job Description Design and convert traditional DTMFbased IVR call flows into advanced conversational IVR systems Gather and analyze business requirements through a consultative approach to accurately document conversational call flows Integrate Artificial Intelligence AI and Large Language Models LLMs into conversational flows to enhance user experience Utilize Automatic Speech Recognition ASR technologies such as Google Speech Microsoft Azure Speech and Deepgram to enable speechdriven interactions Work with telephony platforms including AVAYA CISCO NICE and Genesys to deploy and manage IVR solutions Roles and Responsibilities Collaborate with business stakeholders to understand and translate requirements into conversational IVR designs Develop and document detailed conversational call flows ensuring clarity and completeness Implement AI and LLM integrations within IVR systems to improve interaction quality Test and optimize ASR components to ensure high accuracy and performance Manage deployment and configuration of IVR solutions on various telephony platforms Troubleshoot and resolve issues related to conversational IVR systems Stay updated with emerging technologies in conversational AI and telephony to continuously improve solutions