JOB DESCRIPTION
Job Title: Deputy Manager –Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: dwarka tata aia life insurance company.
KEY RESPONSIBILITIES:
Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
Handling Centralized welcome calling Process.
Reduction in Discrepancy ratio.
WIP Management - GO actionable TAT, issuance TAT. Vendor Bill Management Manage Dashboards & Governance for field ops Field operation & HO coordination for field operation fulfillment support. Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
Paid to Applied Business ≥92% Ensure 100% welcoming calling on applied new business on time Minimize channel discrepancy ratio <5% Reduction in Business leakage <5 % Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
Graduate in any discipline. 5-7 years of experience in New Business. Life insurance experience is preferred KNOWLEDGE & SKILL Excellent Inter-personnel skills High internal customer centricity Relationship building