Build and maintain strong, long-term relationships with clients
Act as the primary point of contact for assigned accounts
Understand client needs and recommend appropriate products or services
Ensure high levels of customer satisfaction and retention
Resolve client issues and complaints efficiently and professionally
Coordinate with internal teams (sales, operations, support) to meet client expectations
Identify opportunities for upselling and cross-selling
Prepare reports on client performance and relationship status
Conduct regular meetings, calls, and follow-ups with clients