Develop and maintain strong relationships with existing and potential clients.
Understand client needs and recommend suitable products or services.
Manage client portfolios to ensure satisfaction, retention, and growth.
Act as the primary point of contact for customer inquiries, issues, and escalations.
Conduct regular client meetings to assess performance and identify opportunities.
Cross-sell and upsell products/services to maximize business opportunities.
Track client interactions, prepare reports, and update CRM systems.
Work closely with sales, marketing, finance, and operations teams to deliver solutions.
Monitor market trends and competitor activity to identify new opportunities.
Ensure compliance with company policies, regulations, and service standards