Develop and maintain strong, long-term relationships with assigned clients
Serve as the primary point of contact for client inquiries, issues, and escalations
Understand client needs, goals, and challenges to provide tailored solutions
Identify opportunities to upsell or cross-sell products and services
Coordinate with internal teams (sales, operations, finance, support) to deliver seamless service
Monitor client accounts, performance, and satisfaction levels
Prepare reports, presentations, and updates for clients and management
Ensure compliance with company policies, industry regulations, and service standards
Resolve client concerns efficiently to maintain trust and loyalty