
Closely monitor the respective HL data basis below point:
o “Pre sanction customers” not to be targeted
o “Post sanction customers”- Tele-call & fix the appointment to meet all the
customers mapped with the help of HLE’s.
o Please refer to the tele-calling pitch before contacting
Build a good rapport with HLEs and ensure 100% joint call with HLEs.
Basis HL data, FSA’s to meet 4-5 customers.
Before the meeting, executive needs to fill in the below details in PFR so that
time is saved
o Customer details like Name, DOB, and Contact Details.
o Home loan account no, amount & HL cover required
o Spouse & Children’s name & age.
Ensure PFR on every call. If 1 st call is a Joint Call with HLE, then either
do PFR once HLE has left or do PFR in the next call.
Below points to be taken care while doing PFR (please refer the PFR
script for your reference)
o Meeting opening & rapport building
o Tax implication- 24B, 80C, 80D, 80CCF etc.
o Liability Calculation- HL Liability, Household Expenses, Childs
Education & Marriage Liability
o Saving needs/ Future Value- Childs Education/ Marriage, Retirement
o Collect data for selling Motor Insurance, Health Insurance & FD.
o Take References
Ensure that PFR 1 pager is properly filled and documented & filed, till
LMS is live. Post that PFR to be recorded in LMS.