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Field Officer – Job Description
Job Title: Field Officer
Department: Operations / Field Operations
Employment Type: Full-time
Job Summary
The Field Officer is responsible for managing day-to-day field activities, visiting assigned locations, coordinating with customers/partners, collecting information or documents, monitoring operations, and preparing regular field reports.
Key Responsibilities
Conduct regular field visits as per assigned schedules.
Coordinate with customers, vendors, local teams, and other stakeholders.
Collect and verify required documents, data, payments, or information.
Monitor field activities and ensure compliance with company procedures.
Identify and resolve field-level issues promptly.
Maintain accurate records of visits, activities, and observations.
Submit daily/weekly field reports to the reporting manager.
Follow up on pending cases, customer requests, or operational activities.
Achieve assigned field targets and productivity goals.
Escalate critical issues to the supervisor or management.
Ensure professional conduct and represent the company appropriately in the field.
Required Qualifications
Graduate or 12th pass, depending on the role.
Good communication and interpersonal skills.
Basic knowledge of MS Office / mobile applications.
Ability to travel extensively within the assigned area.
Good organizational and reporting skills.
Ability to work independently and meet deadlines.
Valid two-wheeler driving licence may be required.
Preferred Skills
Field sales or operations experience.
Customer handling and problem-solving skills.
Local-area knowledge.
Hindi and/or regional language proficiency.
Basic knowledge of data collection and reporting.
Key Performance Indicators (KPIs)
Number of field visits completed.
Target achievement.
Accuracy of data/document collection.
Customer/partner satisfaction.
Timely submission of reports.
Resolution time for field issues.
Attendance and route/visit compliance.