फील्ड सेल्स एग्जीक्यूटिव

Customer Acquisition & CRM Executive

Company: Neato Select Pvt. Ltd.

Location: Sector 49, Gurgaon

Job Type: Full-Time, In-Office

Department: Sales & Customer Relationship Management

Experience: 1–3 years preferred (Freshers with strong communication and sales skills may apply)

Salary: ₹22,000–₹30,000 per month + Incentives

About Neato

Neato is a staffing and workforce solutions company providing reliable, trained, and verified staff for homes and businesses.

Job Overview

We are looking for a Customer Acquisition & CRM Executive who will be responsible for bringing new customers to Neato, converting leads into successful placements, and maintaining strong relationships with existing customers.

The ideal candidate should be confident in sales, comfortable speaking with customers, and capable of managing the complete customer journey from the first enquiry to successful staff placement and follow-up.

Key Responsibilities

1. Customer Acquisition & Sales

• Generate new customer leads through cold calling, WhatsApp, social media, referrals, and other channels.

• Contact homeowners, businesses, retail stores, offices, and facility managers.

• Explain Neato’s staffing services, pricing, verification process, and replacement policy.

• Understand customer requirements and recommend suitable staffing solutions.

• Conduct follow-ups with potential customers and convert enquiries into bookings.

• Meet monthly customer acquisition and placement targets.

• Build relationships with societies, businesses, and potential corporate clients.

2. Customer Relationship Management (CRM)

• Maintain accurate records of all leads, enquiries, and customers.

• Update CRM regularly with customer requirements, follow-up dates, and booking status.

• Track every customer from enquiry to staff placement.

• Coordinate with the recruitment and operations team to ensure timely fulfilment.

• Follow up with customers after placement to understand satisfaction and resolve concerns.

• Maintain records of renewals, replacements, complaints, and customer feedback.

• Ensure no customer enquiry or follow-up is missed.

3. Coordination & Operations Support

• Coordinate with the recruitment team to find suitable staff for customer requirements.

• Share customer requirements clearly with the recruitment team.

• Track the progress of pending bookings and placements.

• Escalate customer complaints and operational issues to the concerned manager.

• Support the team in maintaining customer satisfaction and long-term relationships.

4. Reporting

• Prepare daily and weekly sales reports.

• Track leads generated, calls made, follow-ups, conversions, and successful placements.

• Maintain accurate CRM data and sales pipeline.

• Report performance, customer feedback, and pending issues to the management.

Required Skills

• Excellent communication and interpersonal skills.

• Strong sales and negotiation abilities.

• Comfortable with cold calling and customer follow-ups.

• Good knowledge of MS Excel / Google Sheets.

• Basic understanding of CRM software.

• Ability to manage multiple leads and customers.

• Strong problem-solving and coordination skills.

• Professional attitude and customer-focused approach.

• Hindi and English communication skills required.

Who Should Apply?

• Candidates with experience in sales, telecalling, customer acquisition, recruitment, staffing, or CRM.

• Candidates who can independently handle customer conversations and follow-ups.

• Candidates who are target-oriented and comfortable working in a fast-paced startup environment.

• Freshers with excellent communication skills and a strong willingness to learn may also apply.

Compensation & Benefits

• Salary: ₹22,000–₹30,000 per month, depending on experience and skills.

• Performance-based incentives on successful customer acquisition and placements.

• Opportunity to grow with a fast-growing staffing company.

• Direct exposure to sales, customer management, and business operations.

How to Apply

Interested candidates can share their resume with Neato Select Pvt. Ltd. Email : neatoindia@gmail.com, 8287346122

Job Location: Sector 49, Gurgaon

Employment Type: Full-Time, In-Office

• इस फुल टाइम फ़ील्ड सेल्स Job में फ़ील्ड सेल्स में 1 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।