Field Collection Executive

·         Reaching out to customers with overdue accounts via phone calls to inform them about their outstanding balance and payment due dates.

·         Analyzing customer accounts to understand the debt amount, payment history, and any relevant details before making contact.

·         Clearly explaining the consequences of non-payment and attempting to establish a payment plan that suits the debtor's financial situation.

·         Engaging in discussions with debtors to negotiate payment terms, including instalment plans, partial settlements, or extended deadlines.

·         Addressing customer concerns and objections regarding the debt, providing clear explanations and attempting to resolve disputes.

·         Accurately documenting all interactions with debtors, including payment promises, agreed-upon terms, and any relevant details in the CRM system (feedback & trail upload).

·         Referring difficult cases to relevant manager or department.

·         Following established escalation procedures.

·         Ensuring all collection activities comply with relevant laws and regulations regarding debt collection practices.

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