o oversee the collection & team to ensure that debts are recovered efficiently.
o create strategies to improve collection rates, bring new portfolio & improving manpower in respective branch/branches.
o maintain strong communication with clients and stakeholders in order to hold & increase the portfolio of handling branch/branches.
o use data to track and report on debt recovery performance.
o work along with agents (field & tele-calling) and back-end/branch operation team/teams to resolve issues.
o visit clients in default to negotiate payment solutions.
o ensure that debt collection activities comply with legal and regulatory standards.
o monitor customer repayment behavior.
o lead, monitor & coordinate with field collection agents & tele-calling agents.
o resolve customer queries related to collections.