Key Responsibilities
Contact customers via phone, email, or other communication channels to collect outstanding payments.
Follow up on overdue invoices and negotiate payment arrangements when required.
Maintain records of collection activities and customer interactions.
Reconcile customer accounts and resolve billing discrepancies.
Prepare collection reports and aging analysis for management.
Coordinate with the sales and finance teams regarding payment issues.
Ensure compliance with company policies and legal regulations related to debt collection.
Monitor payment trends and identify high-risk accounts.
Meet monthly collection targets and recovery goals.