Key Responsibilities:
Contact customers via phone, email, and other communication channels regarding overdue payments.
Follow up on pending invoices and outstanding accounts.
Maintain accurate records of collection activities and customer interactions.
Negotiate payment plans and settlement arrangements when required.
Resolve customer queries related to billing and payments.
Coordinate with the accounts and finance teams to reconcile payment discrepancies.
Prepare daily, weekly, and monthly collection reports.
Ensure compliance with company policies and legal regulations during collection activities.
Meet collection targets and recovery goals set by management.