Key Responsibilities
Contact customers via phone, email, or messages for payment follow-ups.
Maintain records of customer interactions and payment updates.
Ensure timely collection of outstanding invoices and dues.
Resolve customer queries related to billing and payments.
Coordinate with the finance and sales teams regarding overdue accounts.
Prepare collection reports and maintain MIS data.
Negotiate payment plans when necessary.
Monitor customer accounts and identify overdue payments.
Ensure compliance with company policies and legal regulations.