Contact customers via phone, email, or visits to collect overdue payments
Follow up on outstanding invoices and ensure timely recovery
Maintain accurate records of all collection activities and customer interactions
Negotiate payment plans with customers when necessary
Resolve billing issues and discrepancies with customers
Coordinate with the sales and accounts teams for account reconciliation
Monitor customer accounts for delayed payments and take appropriate action
Prepare daily, weekly, and monthly collection reports
Ensure compliance with company policies and legal regulations