Contact customers via phone, email, or visits to follow up on overdue payments
Maintain accurate records of customer interactions and payment status
Negotiate payment plans and settlements when required
Ensure timely collection of outstanding invoices and debts
Handle customer queries related to billing and payments
Coordinate with internal departments (sales, accounts) to resolve discrepancies
Monitor accounts to identify overdue payments
Prepare and present collection reports to management
Ensure compliance with company policies and legal guidelines