कलेक्शन एग्जीक्यूटिव

Collection Executive – Roles & Responsibilities

Primary Responsibilities:

• Customers se outstanding / overdue payments collect karna (cash, cheque, online modes).

• Daily follow-ups calls, visits aur reminders ke through.

• Customers ko payment schedules, dues aur penalties samjhana.

• Field visits karna defaulters ke address par.

• Collection targets achieve karna as per company policy.

• Payment receipts issue karna aur system me entry karna.

• Collected amount ko same day / next working day branch me deposit karna.

Documentation & Reporting:

• Daily collection reports aur visit logs maintain karna.

• Customer interactions ka proper record rakhna.

• Dispute ya payment issues ko supervisor/manager ko escalate karna.

Customer Handling & Compliance:

• Professional aur polite manner me baat karna.

• Company policies, RBI guidelines & legal norms follow karna.

• Misbehavior, threats ya illegal practices se strictly bachna.

• Customer relationship maintain karna aur recovery maximize karna.

Skills Required:

• Good communication (local language + basic English).

• Negotiation & convincing skills.

• Basic computer/mobile app knowledge.

• Two-wheeler & license (field role ke liye).

• Pressure me kaam karne ki ability.

• इस फुल टाइम फ़ील्ड सेल्स Job में 2 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।