Contact clients/customers to remind them of overdue payments and discuss repayment options
Negotiate payment terms and establish repayment schedules that are realistic and compliant with company policies
Maintain accurate records of all communications, transactions, and debt recovery activities
Monitor accounts to identify overdue payments and escalate cases when necessary
Prepare reports on outstanding debts and collection progress for management
Resolve billing discrepancies and collaborate with accounting teams to reconcile accounts
Ensure compliance with legal and regulatory requirements in debt collection practices
Required Skills :-
Strong communication and negotiation skills to handle sensitive financial discussions
Ability to remain professional and empathetic while persuading customers to settle debts
Organizational skills for managing multiple accounts and deadlines
Proficiency in financial software and record-keeping systems
Problem-solving ability to resolve disputes and discrepancies
Educational background: typically a Bachelor’s degree in Finance, Accounting, Business, or related field